Form3 identified an issue with our UK Instant - Direct (WebServices & MQ) Simulator impacting both admissions and submission flows since 14:32 GMT on 19/11/2023.
A fix was implemented and service was confirmed as restored at 12:23 GMT.
Form3 continue to proactively monitor the Staging environment to identify service enhancement and prevent impact to test payment processing.
Posted Nov 20, 2023 - 15:28 UTC
Resolved
A fix has been implemented and service is confirmed as restored.
Posted Nov 20, 2023 - 12:27 UTC
Update
We are continuing to investigate this issue.
Posted Nov 20, 2023 - 11:48 UTC
Investigating
We have identified an issue impacting the FPS Direct simulator impacting MQ participants only.
Our engineers are currently investigating and further details will be posted as the investigation progresses
Posted Nov 20, 2023 - 11:28 UTC
This incident affected: Form3 - UK Instant Simulator (Direct (IRE)).