INC465496 - Degradation Form3 - UK Instant Simulator

Incident Report for Form3 Staging

Postmortem

Form3 identified an issue within the FPS Simulator in the Staging environment that impacted customer testing activities. During the incident period, payment transactions either failed to process or experienced significant delays.

A fix was implemented, and full service was restored at 12:53 BST on 18th June.

Form3 continues to proactively monitor the Staging environment and is reviewing opportunities for further improvements to help prevent similar issues from affecting customer testing in the future.

Posted Jun 19, 2026 - 08:55 UTC

Resolved

The issue affecting FPS Simulator has been resolved.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.

Posted Jun 18, 2026 - 11:58 UTC

Monitoring

A full fix has been implemented and and are now in a period of monitoring.

Customers using the Simulator should now see that normal processing has resumed.

Posted Jun 18, 2026 - 11:54 UTC

Identified

We have applied a temporary fix. The FPS Simulator has returned to normal processing times.

We will provide a further update as more information becomes available.

Posted Jun 18, 2026 - 09:54 UTC

Update

We are continuing to investigate issues affecting the FPS Simulator.

As a result, payment processing may experience failures or increased processing times. We will provide further updates as more information becomes available.

Posted Jun 18, 2026 - 08:27 UTC

Investigating

We have identified an issue impacting the FPS Direct simulator.

Our engineers are currently investigating and further details will be posted as the investigation progresses

Posted Jun 18, 2026 - 08:17 UTC

This incident affected: Form3 - UK Instant Simulator (Direct (LON), Direct (MQ), Direct (WS)).