Degradation to SEPA Instant gateway

Incident Report for Form3 Staging

Resolved

Due to an intermittent issue with one of our support services we were unable to process a small number of payments from 14:00 BST to 16:15 BST.

We have implemented and deployed a fix for this issue and are exploring further mitigations to ensure this does not reoccur.

Posted Sep 18, 2019 - 17:38 UTC

Identified

We have identified as part of our ongoing remediation of the previously seen degradation today, an additional issue with our SEPA Instant gateway causing SEPA Instant payments to fail

Our engineers are working towards a fix and we will post an update once we have confirmed the degradation has been fully remediated

While this work continues customers can expect to see SEPA Instant payment failures

Posted Sep 18, 2019 - 14:19 UTC

This incident affected: Archived Components (SEPA Instant).